Thank you for choosing Divers Know LLC for your fashion needs. We are committed to delivering high-quality products and ensuring a seamless shopping experience. Please review our Shipping Policy to understand how we handle the shipping of your orders.
1. Shipping Destinations
We currently offer shipping to the following destinations:
- United States (including Alaska and Hawaii)
2. Shipping Times
We strive to process and ship your order as quickly as possible. Orders typically leave our fulfillment center within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons and promotional periods.
Estimated shipping times after the order leaves our fulfillment center are as follows:
- United States: 3-5 business days
Please be aware that these are estimated delivery times, and actual delivery times may vary depending on your location and any unforeseen circumstances such as weather, customs, or carrier delays.
3. Shipping Fees
Shipping fees are calculated at checkout and are based on the shipping destination and the total order weight. We offer free shipping on orders over a certain threshold, which may vary based on ongoing promotions and sales.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status and location of your package. If you have any issues with tracking your order, please contact our customer support team for assistance.
5. Shipping Carriers
We use trusted and reputable shipping carriers to ensure the safe and timely delivery of your order. The carrier used for your shipment may vary depending on your location and the shipping option selected at checkout.
6. Missing or Damaged Shipments
In the unlikely event that your order arrives damaged or goes missing, please contact our customer support team immediately. We will work to resolve the issue and assist you in any way we can.
7. Change of Shipping Address
If you need to change the shipping address for your order, please notify us as soon as possible. Address changes can only be made if your order has not yet been shipped. Once an order has been shipped, we are unable to make any address modifications.
8. Holiday Shipping
During holiday seasons, shipping times may be extended due to increased demand and carrier delays. We recommend placing your orders well in advance to ensure timely delivery during these peak periods.
9. Contact Information
If you have any questions or concerns about our Shipping Policy or require assistance with your order, please don’t hesitate to contact our customer support team:
Email: diversknow@gmail.com
Phone: (951) 500-1671
We are committed to providing you with a pleasant shopping experience and ensuring your orders reach you in a timely manner. Thank you for choosing Divers Know LLC, and we appreciate your trust in our products and services.
Divers Know LLC
diversknow@gmail.com
(951)500-1671
diversknow@gmail.com